Exclusive articles:
Why “CX Theater” is Killing Trust — and How AI + Humans Can Save It
Everyone talks about delivering “personalized customer experience.” Too often, though, it’s just a performance. I call it CX Theater: scripted chatbot exchanges, automated flows...
AI and the Future of Executive Coaching: What Machines Can Teach Us About Being Human
The Coaching Profession’s Blind Spot
AI isn’t just disrupting industries. It’s disrupting the people who run them. And honestly, it’s about time.
If AI clears the...
Agentic AI in the Enterprise: Risk and Autonomy
Introduction
Once used only for automation, AI is now becoming agentic, able to set goals, learn, and act independently. Unlike traditional systems that operate on...
AI Hallucinations Are Becoming Rarer – But Human Supervision Still Matters
What do a watchmaker and a doctor have in common? Both are expected to be perfectly accurate. That phrase, which now seems from another...
From Search to Answers: Why Customer Visibility in the Age of AI Requires a New Playbook
The Vanishing Click
For nearly two decades, businesses have fought tooth and nail for Google rankings. Billions have been poured into backlinks, keyword strategies,...