Beyond the Hype: Predictions That Could Define 2026
As enterprises emerge from the experimentation phase of implementing agentic and gen AI, businesses will witness a pivotal shift in...
The Agentic Shift: Navigating the New Frontier of AI Governance
From Words to Actions Since late 2022, the global conversation on Artificial Intelligence has fixated on a single capability: generation....
Leveraging technology and data to rethink corporate tail spend
Procurement teams are no strangers to pressure. They’re expected to deliver more value, more efficiently, and with fewer resources while...
App Store Fees Are Changing: Here’s How Subscription App Marketers Can Win
Mobile app stores have become a battleground in recent years. For users, what is a simple window of curation and...
Minimum Viable Data: The Missing Link Between AI Pilots and Production
I spend my weeks sitting with CIOs and enterprise leaders. Across industries, the pattern is identical: they’ve spent 18 months...
The New Era of Customer Experience: Three Forces That Will Shape 2026
2026 will be a defining year for customer engagement. Whilst the development of cloud migration, AI adoption, and hybrid work...
From salary wars to smart benefits: winning the AI talent race
All businesses are seeking ways to capitalise on the growing potential offered by AI in one way or another. However,...
Q&A: The hidden risks of AI coding tools
AI coding assistants are rapidly changing how software is designed, written and deployed. As organisations embrace agentic integrated development environments...
Stop Ho-Ho-Holding: The Future of Holiday CX Is Human-Guided AI
We’ve all been there, sitting on hold, listening to tinny holiday music, wondering if a package will arrive before the...
Is there an AI bubble?
The question on everyone’s lips, amid Big Tech rivalries and market swings, is whether we’re in an AI bubble -...
