Throughout the last decade, artificial intelligence (AI) has often been discussed and debated in waiting rooms to board rooms. We’ve...

Everyone talks about delivering “personalized customer experience.” Too often, though, it’s just a performance. I call it CX Theater: scripted...

The Coaching Profession’s Blind Spot AI isn’t just disrupting industries. It’s disrupting the people who run them. And honestly, it’s...

Introduction Once used only for automation, AI is now becoming agentic, able to set goals, learn, and act independently. Unlike...

What do a watchmaker and a doctor have in common? Both are expected to be perfectly accurate. That phrase, which...