New Study Finds AI Resolves Issues, but Quietly Breaks Loyalty
2026 Customer Expectations Report reveals the growing gap between efficiency and trustSAN FRANCISCO, Jan. 29, 2026 /PRNewswire/ -- Customers now...
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NABIP Urges CMS to Protect Beneficiary Access and Ensure Fair Agent Compensation in CY 2027 Medicare Rule
WASHINGTON, Jan. 29, 2026 /PRNewswire/ -- The National Association of Benefits and Insurance Professionals (NABIP) recently submitted a comment letter to...
Brand visibility and salience in the age of AI-generated answers
MTM Brand and Strategy Director Richard Broughton explores how AI-driven discovery is reshaping brand visibility. The way people discover and choose...
AI Will Drive ERP Stack to Adapt or Die in 2026
Artificial intelligence (AI) has shifted from being a promising accelerator to a force that is reshaping long-standing assumptions about enterprise software architecture. Nowhere is this change more visible...
Beyond the CRM: The Three-Layer Architecture for a 2026 Revenue Engine
In the race to scale, a dangerous misconception persists in boardrooms: that the "product" is the only software that matters....
