ServiceNow professional with hands-on project experience in ITSM, CSM, GRC, BPC, ITOM, and HRSD, focused on building practical workflow automations and platform solutions. I have worked on ServiceNow implementations involving incident, request, and case workflows using Flow Designer, Business Rules, dashboards, and reporting. I also explore AI-enabled use cases such as intelligent routing, classification, and decision support within ServiceNow. My strengths include understanding business requirements, configuring ServiceNow modules, collaborating with stakeholders, and clearly explaining solutions to both technical and non-technical audiences.