AI, Data and IoT: The Winning Trio for Europe’s SMEs
Europe has set out an ambitious and forward-looking vision for Artificial Intelligence, positioning it as a crucial driver for productivity,...
Thinking small: Japan’s urban data center strategy and the technologies making it possible
Japan is rethinking how it builds AI infrastructure: rather than developing giant campuses on the edge of towns, it’s going...
Solving the AI unemployment crisis
It’s coming… For years, governments, businesses and organizations have speculated on the impact of AI on employment. Yet, despite AI...
Rebuilding Europe’s innovation engine
Venture Capital as the anchor for the next generation of economic clusters With economic volatility becoming the norm rather than the...
Simulated AI Case Auto‑Routing: A Framework for Intelligent Customer Service Classification and Assignment
Abstract Automated case routing has become essential for customer service organizations operating at scale. Many teams lack the infrastructure, licensing,...
Improving skills and helping innovators could be key to igniting boom in AI investment
It’s no surprise that the dominance of Artificial Intelligence (AI) looks set to continue but if we don’t bridge the AI skills gap, the UK is at risk...
Britain’s Compliance Blind Spot: Strong on Policy, Weak on Proof
British organisations find themselves in an uncomfortable position. Post-Brexit, the UK has maintained robust data protection standards through UK GDPR...
Why human customer support teams are becoming more valuable in the AI era
Since the launch of ChatGPT at the end of 2022, the rise of generative AI has dominated the corporate zeitgeist....
Why AI Only Works When Healthcare Rebuilds the Processes Beneath It
Healthcare has never moved fast. Regulation, patient safety, entrenched workflows, and decades of legacy technology created a system designed to...
Precision over Power: The Case for Rigorous Evals in Healthcare AI
In most industries, a model "hallucination" may result in a minor UX friction. In healthcare, it’s a clinical risk, especially...
